Reason *. Oracle Application Express (APEX) L&G SmartMeter AMI. To log a Renewal Service Request to Oracle click on the "Create a Renewal Service Request" link at the lower right side of any article (such as this one). Customers who have products from Oracle-acquired businesses should go to the Acquired Product Support Directory for their service needs. Details. Toll-free customer service numbers are available in the following countries. Oracle Utilities Customer Care and Billing Overview. Infosys is seeking a oracle utilities customer care and billing (cc&b) consultant -this position’s primary responsibility will be to lead large cis/cc&b transformation programs efforts at different stages from business process design to solution design, development and deploymentThe role will require experience in oracle cc&b/c2m and utilities domainAre looking … • Oracle Utilities Customer Care and Billing Quick Install Guide • Oracle Utilities Customer Care and Billing Installation Guide • Oracle Utilities Customer Care and Billing Database Administrator’s Guide Updates to this Documentation Refer to article 1191393.1 on My Oracle Support for up-to-date additional information. Oracle Support Implementation Guide Oracle Support Concepts and Procedures Guide Oracle Customer Care Concepts and Procedures Guide Conventions The following conventions are used in this manual: Convention Meaning... Vertical ellipsis points in an example mean that information not directly related to the example has been omitted. If you’ve purchased Oracle Cloud services, then use My Oracle Support (MOS) to log your service requests. It is a complete billing and customer care application that handles every aspect of the customer lifecycle, from service connection to payments processing and everything in between. Oracle doesn't have an online help desk for customer service, but you can call them on the phone. Chat. Login to My Oracle Support. To Chat online with Oracle click the “Live Chat” link on the top of all My Support Renewals Help pages. The new Oracle Support Rewards program announced today will provide rewards in the form of support services for all customers that make a new commitment to buy Oracle Cloud Infrastructure services ... Oracle Utilities Customer Care and Billing - Version 2.7.0.0.0 and later Information in this document applies to any platform. School IIT Bombay; Course Title MANAGEMENT 34A; Uploaded By hrithik.iitb. Oracle Utilities Customer Care And Billing V2.6.0.1.0 is now available from My Oracle Support as a patch or available as a complete download in Oracle Delivery Cloud. Refer to Oracle Customer Care Implementation Guide 30 Confirm the setup of. ShoreTel IVR. Call 1.800.668.8921 or 1.905.890.6690 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal or related support questions. Both legacy platforms will be replaced with Oracle Customer Care and Billing (CC&B) as part of the CORE project. CC&B API (Application Programming Interface) CC&B Custom Extracts. Product Support inquiries for both customers and partners should be directed to the appropriate Oracle support team. With Customer Care and Billing training, you learn how this solution can maximize revenue, create cost efficiencies, and respond to market change. ShoreTel IVR. Oracle Customer Care and Billing Training is a comprehensive and intelligent application to utilities serving business and corporate clients. Register as a new user. Oracle Real-Time Scheduler. Pages 76 This preview shows page 25 - 27 out of 76 pages. The CECONY Customer Service System (CSS) and the O&R Customer Information Management System (CIMS) currently support customer account, credit, collections and meter to bill functions. Oracle Utilities Customer Care and Billing (CC&B) is a modern Customer Information System that is designed to meet the needs of all utilities now and into the future. Company *. Scale133,000 employees13,000 customer support and service specialists, speaking 29 languages18,000 implementation consultantsSupports thousands of educational institutions and millions of students in more than 130 countries The Customer Support Identifier (CSI) number is generated after you purchase Oracle Cloud services. If you are logged in and you can not register, please reach out to Partner Help. Atomic UC4. (Monday - … Supporting Material: Refer to the Release Notes in the product download for a list of features provided in Oracle Utilities Customer Care and Billing V2.5.0.2. Creating an Oracle Support Service Request 1. Sign in to My Oracle Support 2. Click Create Service Request. 3. Select the following from the displayed menus: Service Type: Select Oracle Cloud Infrastructure from the list. Service Name: Select the appropriate option for your organization. Problem Type: Select your problem type from the list. 4. Technical Support: +1.800.223.1711 (US) | Global Technical Support. China (Mainland) 4001-200832. In total, you can communicate with Oracle using 2 different media: phone, chat. Please visit Oracle's Global Support Directory to determine the support team that best fits your need.. Oracle Global Support Directory On-Premise Oracle Application Infrastructure Support. Oracle Scheduler (DBMS_SCHEDULER) Integration for scheduling and executing background (batch) processes. Oracle has one of the widest customer bases in the world and as such, the customer support features have to be clear. Atomic UC4. And again, if you didn't realize it was an option and you'd rather have a … For questions concerning your support license or support contract, please see the “Renewing Support” section. First Name *. Learn Customer Care and Billing from Oracle Customer Care and Billing handles every aspect of utility customer information: service connection, meter reads, rating, billing, and more. This link can also be found at the top of all My Support Renewals pages. When calling, make the selections in the sequence shown below on the Support telephone menu: Select 2 for New Service Request Learn Customer Care and Billing from Oracle Customer Care and Billing handles every aspect of utility customer information: service connection, meter reads, rating, billing, and more. Please login to Enroll. Log in to My Oracle Support to log your service requests and get help. Hotfix is a software patch is defined to be anywhere from a simple bug fix to a new product feature (enhancement). Oracle Guided Learning support Contact Oracle Certification Support For help with your CertView account, or for any certification support questions, please fill out the online support request form. Oracle Scheduler is included as part of the Oracle database. Email Address *. Oracle Utilities Customer Care and Billing (CC&B) The purpose of this document is to show you which Service Packs and Convenience Roll-ups are available for Utilities Customer Care and Billing. Contact My Oracle Support. Oracle Customer Care & Billing (CC&B) Oracle Business Intelligence (BI) Oracle Database 12C/18C/19C/21C. 1800-023-095. You’ll need the CSI number to register and log support requests in My Oracle Support (MOS). Oracle Application Express (APEX) L&G SmartMeter AMI. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases. On-Premise Oracle Application Infrastructure Support. And since data is what makes the tech world revolve, a timely response is what Oracle support is geared towards. This event is available only to Oracle partners. You’ll be routed to Global Customer Care If you choose #2, you then have to select #2 again, and #2 again to get to non-technical support. An updated list of the supported platforms (for all tiers) for Oracle Utilities Customer Care And Billing V2.1.x, V2.2.x and V2.3.x is now available from My Oracle Support KB Id: 1123876.1. Learn more about Advanced Customer Services Thanks to HR Path’s Oracle support services, you can improve the infrastructure of your Oracle environment through our cooperation, empowerment, creativeness, added value, and necessary support. Visit our COVID-19 information page (Opens in new window) for the latest information regarding health and safety practices, requirements for entry, and any geographic-specific impacts. Rather, choose the Escalation option. Advanced Customer Services. Phone Numbers Available Monday—Friday, 5 a.m. PST—5 p.m. PST General inquiries:+1.650.506.7000 or +1.800.392.2999 Sales:+1.800.633.0738 (US) Chat with Oracle Sales I need technical support or have a support question To find your CSI number: If you choose the option for non-technical issue, Global Customer Care will receive your request to escalate the SR. Don’t leave a voicemail if you desire escalation. Oracle Customer Care & Billing (CC&B) Oracle Business Intelligence (BI) Oracle Database 12C/18C/19C/21C. You must have … Oracle Support - HR Path Constant improvement and customer care are essential to factors for user acceptance and long-lived success. Live Help. Oracle’s award-winning support can address a full range of technical solutions and issue resolutions. The Oracle Utilities Global Business Unit is pleased to announce the general availability of Oracle Utilities Customer Care … Number. Features of Oracle Customer Support. If your country is not listed, please use the toll number at the bottom of this section. This number can be found in several places, including in your contract document and also on your tenancy details page. Oracle Customer Care provides a complete solution through seamless integration with Universal Work Queue (UWQ), Oracle iSupport and Email Center which enables the customers to initiate a contact with the service organization directly over the phone, through email or by requesting a … Global Support Directory. This release uses the Oracle Utilities Application Framework V4.3.0.5.0. Close. MeterSense MDMS. The document contains information about the support platforms for the following products: Oracle Utilities Customer Care and Billing. Whether you’ve signed up for the free Oracle Cloud Promotion or you’ve purchased Oracle Cloud services, you can use any of the following support options at any time to get help with your cloud services. Search our Knowledge base and engage Communities to learn about products, services, and to find help resolving issues. This event has been cancelled. The platform certification matrix for the Oracle Utilities Products has been released and is available for use within My Oracle Support. My Oracle Support enables you to track your requests and reach out to relevant support teams who can prioritize and resolve your requests faster. Contact Oracle Support. Industry-leading expertise and services to help accelerate your innovation agenda. Country. Call the CAS main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline for your local country from the list at http://www.oracle.com/us/support/contact/index.html. Chat with a member of our support team. Oracle Utilities Mobile Workforce Management. Find customer service contact information for Oracle. Oracle Customer Care and Billing Training handle each part of the client life-cycle from benefit association, meter perusing, charging, installments handling, rating, accumulations to handle work. Last Name *. With Customer Care and Billing training, you learn how this solution can maximize revenue, create cost efficiencies, and respond to market change. Refer to oracle customer care implementation guide 30. Oracle's award-winning support can confront the full range of technical issues facing your enterprise. MeterSense MDMS. CC&B API (Application Programming Interface) CC&B Custom Extracts. Australia. : //www.oracle.com/support/contact.html '' > Contact My Oracle Support ( MOS ) see the “ Renewing Support section. Will be replaced with Oracle click the “ Live Chat ” oracle support customer care on the top of all Support. Bombay ; Course Title MANAGEMENT 34A ; Uploaded By hrithik.iitb enables you to track your faster. 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